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elorenzo Offline
#1 Posted : Tuesday, April 27, 2010 2:16:08 PM
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Ordered on April 3rd and to date nothing other than the charge to my account. An email to BuyersHQ has gone unanswered. Since the order, I have made other purchases on line from other merchants and have recieved the goods in 7-10 days. 24 days since ordering with no shipping info, status info or if there are any problems relating to the order. So BuyersHQ--Where is it?

Today is May 11th and Where is it?

On May 3rd I got an email from Shelia of BuyersHQ--see below:

Edmund,

I have been out of town and am trying to play a bit of catch up and I have located an actual hard copy indicating we have received the product you ordered.  Due to the high volume of this particular item, it has taken a bit longer than normal to get them all shipped out. I am just waiting on a confirmation number to be added into the system so I can send it to you.  We have had some, not a lot, of issues with this vender in getting our orders received in a timely manner for us to process to our customers in a reasonable amount of time.  I realize this isn’t of much help but I did want to touch base today. 

Please accept my apologies and I will contact you tomorrow.

Regards,

Sheila

 

Shelia never contacted me again so as I said before--Where is it?  The only thing fast about this company is the charging to your credit card.

If you buy from this company, just realize you may never get the product or the customer service a true business offers.  This business is a TRUE RIP OFF. Never recieved the product, a reply of the above email, or a returned call.
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STEAM3R Offline
#2 Posted : Wednesday, April 28, 2010 2:45:16 PM
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same situation with me. i ordered on march 8th and still have nothing but a charge to my card. no response after multiple emails sent. we were both ripped off my friend. i made a complaint to the BBB and still waiting for a resolution
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Baby_Arm Offline
#3 Posted : Wednesday, April 28, 2010 4:17:14 PM
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I FINALLY got the baby monitor I ordered back on 3/17. It arrived on 4/16, just shy of a month!

While I was trading emails back and forth with Sheila from BuyersHQ, a few things are painfully obvious:

1. They do not stock any product in their warehouse. All items are shipped from another vendor and are sent to you once the item has arrived at their location.

2. Customer service is awful. Either they need to staff more people in Cust Serv or send out an alert to let customers know that there is a delay.

3. Communication is also terrible. Sheila advised me that there was a $5 off promo card that was to be shipped out along with my item to make up for the delay. Alas, no coupon arrived...

What's the old saying about Fool me once? 

Sorry BuyersHQ, I'm sticking with Woot!
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STEAM3R Offline
#4 Posted : Friday, April 30, 2010 6:45:52 AM
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"There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again." —President George W. Bush
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grace Offline
#5 Posted : Monday, May 31, 2010 10:59:52 AM
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Ordered mine April 20,2010...still waiting.  What became of customer

service in America?  Surely there is a company in America left that strives to please

his client & keep his business.

 

G. Flack
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mbrund Offline
#6 Posted : Tuesday, June 15, 2010 3:23:38 AM
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Avoid this place like the plague. They have no real customer service, never return email or PM's. Have been waiting on a two MP Man Moovy Max 2GB MP3 / Video Player ordered on 5/7 and still nothing. Not an email, not a status, not a response to any emails, and no response to PM's left for Sheila. STAY AWAY, BUY FROM ANY OTHER DEAL OF THE DAY BUT BUYERS HQ, this place really vaccums.
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bmbusdriver06 Offline
#7 Posted : Monday, July 12, 2010 4:23:59 AM
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I have been robbed, I bought an product and it was not sent , This is my 4 th attempt to contact someone , I was contacted 1 time by tom in a email and was told he would take care of it , still no word and no one will answer me back , this is theft ,I will contact paypal and wed addmi. to fix this if i am not contacted back, its been 6 weeks

 
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elorenzo Offline
#8 Posted : Monday, July 12, 2010 11:59:17 AM
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BMBUSDRIVER06

Go to the following website and file a complaint:  Web: www.bbbhou.org It shows the business address as the following:

Business ID: 0090015236 Name: Buyers HQ Address: 12603 Southwest Freeway #515 City: Stafford State/County: TX Zip/Postal Code: 77477 I also filed a complaint with Wootalyzer which linked me to the site.  Please be sure to take care of it before the 60 days.  This company is a BIG RIP OFF. So far it is a wait and see, but the more people that file complaints, the more likely they will do something.

 
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Eaglefan Offline
#9 Posted : Monday, July 19, 2010 1:33:51 PM
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I too ordered something and never received it!  They took my money but did not ship my shredder!  I had to go to my bank and file a dispute.  After several emails the "owner" emailed me back saying he was "horrified" that I never received my shredder!!  Yeah right.  I saw where someone else was filing with the BBB.  I had tried doing that earlier but I didn't have all the contact info such as address etc.  but I will find it.  This company is a SCAM!!!!!!!
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Eaglefan Offline
#10 Posted : Monday, July 19, 2010 1:35:47 PM
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Oh another thing - they told me they had been out of town also!!!!!!!!
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bschilling Offline
#11 Posted : Tuesday, July 20, 2010 6:44:21 PM
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I guess I should have Googled to check this company out myself before I bought.  Just never had problems before with companies on Wootalyzer.  I placed three orders at the end of May and begining of June.  Never received anything including no response to my emails.  I found the company phone number today, 281-494-0006, and called and left a message (no they don't answer the phone either).  The owner, Tom McMahon's email address is supposed to be tom@buyershq.com and the company address is 12603 Southwest Freeway #515, Stafford, TX 77477.  Hope you have better luck than I had.  If I don't hear back in the next day or two I'll have to go through the hassle of disputing the charge with my credit card company.  Bummer.
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o2brich Offline
#12 Posted : Wednesday, July 21, 2010 4:14:51 PM
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I have the same issue. Ordered Flashlights on 6/29. No product and no response to my emails. I will give them one more day and then contest the charge with PayPal.
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EdBags Offline
#13 Posted : Tuesday, August 17, 2010 12:35:17 AM
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HOPE THIS INFO HELPS - HERE IS A PHONE # -- This information was borrowed from the TX BBB website and all credit should be given to them.

 

BBB Business Review Reliability Report for
Buyers HQ

 

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

BBB Accreditation

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This business is not a BBB Accredited Business.

BBB Rating

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Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:

  • Length of time business has been operating
  • Failure to respond to 3 complaints filed against business
  • Advertising issue(s) found by BBB

Click here for an explanation of BBB Ratings.


Business Contact & Profile

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Business Name:
Buyers HQ
Business Address: 12603 Southwest Freeway #515
Stafford, TX 77477
See the location on a Mapquest Map
See the location on a Google Map Original Business Start Date: 6/1/2009 Principal:
Tom McMahon, Owner
Phone Number:
(281) 494-0006
Fax Number:
(281) 494-0061
Email Address: BBB Accreditation: This business is not a BBB Accredited Business

 

Type of Business:
INTERNET SHOPPING
Website Address:

 

http://www.buyershq.com

Products & Services

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This company specializes in online shopping for tools, gizmos, gadgets & toys.

Business Management

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Mr. Tom McMahon , Owner

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 3 complaint(s) about this business since 6/1/2009. Of the total 3 complaint(s) closed since 6/1/2009, 3 were closed in the last 12 months.

These complaints concerned:

2   regarding Delivery Issues 1   regarding Refund Or Exchange Issues

These complaints were closed as:

3   No Response


 

 

 

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

Mis-use of BBB Name

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Although this company is not an Accredited Business of the Better Business Bureau, they advertise to be an Accredited Business in their company website.  The BBB has asked this practice cease.  The BBB is seeking legal assistance to protect its name and trademark.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 8/16/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Greater Houston and South Texas
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l44fox Offline
#14 Posted : Monday, August 30, 2010 5:40:26 AM
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Still waiting for my order Confirmation number: 10905 Date of Purchase: Thursday, April 29, 2010 You bought (2): Audiovox 2.5 in. Wireless Rear Car Camera Sub-Total: $89.98 Other Totals: Tax: $0.00
Discount: ($0.00)
Shipping: $10.00 Grand Total: $99.98 Shipping to:  

On 6/21/10 received this message

Dear Mr. Fox,

My name is Tom McMahon.  I am the owner of BuyersHQ and want to formally apologize.  I have been out of town for a few weeks due to a personal matter.  Although that is no excuse, I am horrified that you have not received your package.

I will do some research, get shipping information and send you a return email indicating when you can expect shipment of your package.

I am including, in my return email, a couple of $5.00 certificates in hopes to regain your confidence in BuyersHQ.

Again, I am sorry for the delay.  If you have any questions, please don't hesitate to email me personally at:  tom@buyershq.com

I thank you very much for your patience and again,we do apologize. 


Sincerely,


Tom McMahon
BuyersHQ
tom@buyershq.com
Have NOT seen or heard anything since.
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jabbey Offline
#15 Posted : Friday, September 17, 2010 3:05:13 AM
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According to this: http://www.hostlogr.com/site/Buyershq.com

Buyershq.com is hosted by http://www.crystaltech.com/support.aspx

I've attempted to contact their customer support as they should at least have buyershq's billing info.
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DaveKap Offline
#16 Posted : Thursday, October 21, 2010 8:05:54 PM
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I ordered some stuff from this site a couple months ago.  I clicked the Buy button once and received an error saying the order didn't go through.  I clicked it again and was told it went through.  My purchase history then ended up with 2 purchases, meaning the initial error message was incorrect and the purchase did go through.  Zero response from customer support, 2 charges on my credit card, and zero shipments sent ever since the order.

I charged back with my credit card company and I got my money back super fast.  Never buying from BuyersHQ again.
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danieldc Offline
#17 Posted : Thursday, March 31, 2011 9:14:19 PM
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CROOKS!

AVOID THIS SITE!
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grace Offline
#18 Posted : Tuesday, June 21, 2011 7:17:52 AM
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I've been waiting since April 2010 and I gave up on getting my money back...just threw in the towel. My "turn the other check" for the year.
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herrydosel Offline
#19 Posted : Friday, December 09, 2011 9:13:34 AM

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Improper order and delay in order  is not new thing for people it happens often.
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tomnagel Offline
#20 Posted : Monday, December 19, 2011 11:43:49 AM

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Order mismatch is happen ofen but its not rule.
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